Terms and Conditions
If for any reason you are not satisfied with any aspect of the products or services you have ordered once it has been delivered, please call us 01530 245411 immediately . We will review the comments you have and should the cause be related to circumstances that are within our control, we will consider a full refund and re-delivery of your chosen product. Naturally we are working with fresh, seasonal ingredients that are often affected by the climate and can, as such, have unpredictable availability. If we are for any reason, unable to fulfil your chosen product, or elements of it, we will work to substitute the affected ingredients using the most appropriate alternative to ensure your fresh flowers have a similar colour, style, shape & size. If the product you ordered was damaged on receipt, we will offer a full refund and a re-delivery of the product at the next convenient date for your recipient. If the product you have chosen was delivered late, we will refund the full cost of delivery on the affected order. In the event of non delivery as the recipient is unavailable, we will attempt to make contact by telephone using the contact number(s) given on the order to arrange re-delivery. Failing this, we will leave a calling card with instructions for the recipient to make contact to arrange re-delivery. If, following a second delivery attempt, we are still unable to deliver, we are regrettably unable to offer a refund or complimentary re-delivery.
1.1 All Products and services on this website (which may vary from time to time) are available in UK
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2.1 Prices listed within the Service are valid for a maximum of thirty (30) days from submitting your order.
2.2 Prices quoted include VAT.
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by paypal ( you can use most major credit and debit cards). By paying for your order you are confirming your order, and you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 We cannot accept Orders from customers under the age of eighteen (18) years of age
4.1 Our personal delivery service is only within the Leicestershire area.
4.2 We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date with the exception of wedding bookings (please see sec 6.3 and 6.4 below)
5.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6.2 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within one (1) working day of the date of delivery or intended delivery of your purchase.
6.3 We reccommend that insurance is taken out to cover the cost incurred by you (the customer) against cancellation of your wedding booking within thirty (30) days (inc weekends) of your wedding day.
6.4 Cancellation during this period of Thirty (30) days will mean that all monies paid by you ( the customer) to us the (business- Bradgate Flowers) become non refundable due to costs incurred by us the (business) on behalf of you (the customer)
7.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective two (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
7.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
7.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
7.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
7.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
7.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Our Refund Policy
If you are not satisfied with the product you ordered once it is delivered, please call us 01530 245411 immediately. We will review the comments you have and should the cause be related to circumstances that are within our control, we will consider a full refund and re-delivery of your chosen product. Naturally we are working with fresh, seasonal ingredients that are often affected by the climate and can, as such, have unpredictable availability. If we are for any reason, unable to fulfill your chosen product, or elements of it, we will work to substitute the affected ingredients using the most appropriate alternative to ensure your fresh flowers have a similar colour, style, shape & size. If the product you ordered was damaged on receipt, we will offer a full refund and a re-delivery of the product at the next convenient date for your recipient. If the product you have chosen was delivered late, we will refund the full cost of delivery on the affected order. In the event of non delivery as the recipient is unavailable, we will attempt to make contact by telephone using the contact number(s) given on the order to arrange redelivery. Failing this, we will leave a calling card with instructions for the recipient to make contact to arrange re-delivery. If, following a second delivery attempt, we are still unable to deliver; we are regrettably unable to offer a refund or complimentary re-delivery.