The boring bit but please familiarise your self



The following terms apply to fresh & Silk flowers, venue flowers and dressing, church flowers and dressing, Special order items.

Definitions and Law

The contract is the document/documents that set out these conditions and all other details about your agreement with us. ‘We’ and ‘Us’ ‘Owner’ and ‘Our’ and ‘Bradgate Flowers’ mean the seller/supplier of the good. ‘You’ ‘Your’ or ‘Hirer’ means the purchaser or hirer of the goods and their representatives. The ‘Goods’ means all goods hired or sold to you by us. ‘The recipient’ means the person, firm, company, corporation or public authority to whom the goods are delivered, when it is not you. These conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.

Wedding key terms 

  • Bookings are only confirmed once a the booking fee has been paid and cleared. By paying this fee you are accepting the following terms.

  • Quotations are only valid for a 14 day period from the date on your quote. Upon securing the booking I will guarantee the prices quoted. However if flowers, styles and quantities are changed from what was discussed at the original consultation, the overall price may change.

  • Your quotation is based on the entire order. Where Itemisation is present, this is for a guide only.  changes to your order may result in the individual item price to increase.

  • I do not allow order reductions of more than 10% of the total original booking amount. If you are unsure if you need a certain item then please ask for it to be removed from the order form before paying your booking fee. Where reductions have been applied that total more than 10% off the original booking total, we will ask you to order additional items to make it up to the required total. Where this is not possible we will re-distribute the cost amongst the other items.

  • I include 1 initial consultation subject to order value, 1 follow up phone consultation where required and ongoing email contact. Required/Additional consultations are charged at £25 each. Site visits and venue visits will be charged at £50 each . Any additional consultation fees will be added on to the final total.

  • No changes can be made to the order within 4 weeks of your event. this is due to us needing to physically place final orders with our suppliers in advance. I will endeavour to meet your needs where possible, although additional charges may be payable.

  • Fresh flowers and foliage’s are a living product and can sometimes be unpredictable in terms of quality or subject to availability. Every effort will be made to source the products specified, however on occasion I may be forced to offer a substitution.

  • I reserve the right to substitute flowers to an equal or higher value, where your chosen flowers are unavailable or arrive in poor quality

General conditions

  • I shall make my best effort to supply you with the goods requested, but I reserve the right to supply you with similar goods for equal or higher value at no extra charge.

  • All goods for hire remain my property. All goods for sale remain my property until full payment has been made.

  • Deliveries to third parties or unoccupied premises are made entirely at your own risk. I am are not responsible for the goods and their care once they have been delivered to the premises.

  • Prices quoted are for the days stated on the booking form only and must be returned to me within this time frame. Items returned late, or failed deliveries and collections will be charged for again at the full hire price or the full delivery/collection fee.

  • I reserve the right to use photographs of any goods supplied by us for promotional purposes.

  • Payments and Booking A non-refundable booking fee of 25% or 50% (see clause 1) below) of the total order value is required to reserve your booking. Booking fee information will be clearly detailed on your booking form.

  • Bookings can be made by email, over the telephone, in person or by post. Payments can be paid direct bank transfer or cash. We unfortunately do not accept cheques nor over the counter deposits at banks due to the fees imposed.

  • Please note that I do not hold a date in my diary unless the booking fee has been paid.

  • The final total payment is required in full no later than 4 weeks before the event, unless otherwise stated, and at this point the order will be confirmed with my suppliers. If payment is not received within my terms and conditions, I will assume that my services are no longer required.

  • I will not place any floral order until payment is cleared. Late payments that result in me placing the order late may result in me being unable to source the specified flowers and I will be required to make substitutions.

  • I will make every effort to inform you that you have an outstanding balance, however all monies owed are down to you, the client.

  • Failure to make final payments on time will result in cancellation of your booking, although I will make every attempt to give final balance reminders, it remains the customers responsibility to ensure payments are made on time in accordance with your contract.

  • Any outstanding balances will be passed on to a collection agency once they are 30 days or more overdue


Securing the booking

1).           Fresh Flowers – special order items contained within your personalized quote. A booking fee of 25% on order of £1000 and over or  50% on orders below  £1000 is payable to secure your wedding/civil partnership date along with any special item order purchases agreed upon. This fee is non - refundable, but is fully transferable in the event of postponement, and will be deducted from the final balance.  

BACS payments to BRADGATE FLOWERS Sort Code 30-94-97, Account Number 63843960 BIC LOYDGB21029 IBAN GB57 LOYD 3094 9763 8439 60

1.1).   Silk Flowers – special order items contained within your personalized quote. The total order value is payable in full to hold your wedding/civil partnership date and to source items in to guarantee the availability of those items to full fill your order. This is non-refundable. BACS payments to

BRADGATE FLOWERS Sort Code 30-94-97, Account Number 63843960 BIC LOYDGB21029 IBAN GB57 LOYD 3094 9763 8439 60

2).           At 1). Full payment of the balance is due 28 days prior to the date of your wedding by BACS.       

3)            All booking fees are non – refundable in the event of voluntary cancellation or forced cancellation to cover the costs of support, administration and amendments in handling your booking and pre purchased goods to guarantee availability for your order, in the event of postponement, all payments made on account are fully transferable (subject to my availability), and if the rescheduled date is within 12 months of the original wedding date.   After this period, any additional costs incurred due to suppliers year on year price increases will stand.

4) In the event of postponement and second date holding, all balances will be due under the original wedding date, where this condition is not met, the date may be released for re booking.

Order changes/amendments

Changing your order depends on availability. I can however make minor adjustments to the order after it has been placed. So, whilst your order can still be adjusted after you have signed, there is a minimum payment of 90% or the original booking form total. If you find that your order falls below this amount. I will happily distribute the difference between the other floral arrangements. I will only change items on a like for like basis, example: I cannot substitute hire items for extra flowers. Please ensure that you order the correct quantities or as near as possible are ordered before booking. All order changes must be made by Email, we will not accept order changes over the phone, by text or over social media.  This prevents any order changes being missed.

Cancellations by you

In the event of a cancelled booking 168 days or more prior to the event, NO booking fees will be returned. In the event of a cancellation within 168-84 days prior to the event, NO booking fees will be returned and an additional 25% of the total balance will become payable due to loss of business. In the event of a cancellation within 84-56 days of the event date, NO booking fees will be returned and an additional 25% of the total balance will become payable due to additional costs incurred to the business. In the event of a cancellation within 56 days of the event date, No booking fee will be returned and 100% of the remaining balance will become payable. I would require confirmation of a cancelled booking in writing. Any remaining unpaid charges will be passed to a collection agency after 30 days.

All special orders or samples must be paid for in full and up front, they are non-cancelable and non-refundable. If in the unlikely event that I must cancel a booking, I will do so in writing or by email, returning any monies paid less direct costs incurred by the business.

Order collections/Deliveries.

I will not be liable for any indirect loss, loss of business, profits, savings that you expected to make. Any wasted money, fees, expenses or wages due to late collection/delivery/non-delivery/non-collection/unsuitability/breakdown or stoppage of the goods or any part of them. All times noted that we state for delivery are approximate. Goods must be available for collection by me at the delivery address unless otherwise pre-arranged. All deliveries and collections included aborted delivery and collection attempts will be charged for. Please make sure that post-boxes are emptied with the keys left in the lock by 9am on the agreed date of collection. I often collect items early the following morning, so please make sure all items are left the night before, removing any flowers that you may wish to keep. All flowers left in our containers will be taken back to our premises and disposed of the following day. Any hired items such as but not limited to containers/props will be charged for from the damage deposit if they are not returned to me within 48 hours and no refund will be given, due to me having to re source the item/ set of items for the following event.

When the goods on hire are collected or returned by you or your representative, the goods need to be inspected for damages and shortages before they are taken from the premises. In the event of a shortage or damaged items you must inform me immediately. Any goods taken from the premises will be deemed to have been taken in a satisfactory condition. Collections and returns are at allocated times specified on the booking form. Due to the nature of my business I mostly work from home on an appointment basis,. If you do not turn up during the allocated time and the collection or return is aborted I may not be able to guarantee to rearrange another time slot, especially during peak season as I may have another event/appointments to attend. If you feel you may need to rearrange please give me plenty of notice, fees may be applied to repeat attempts to collect or return.

You are responsible for and loss or damages from the time of collection and return. Or in cases where I set up, from the time of delivery and set up until I collect the items. Deliveries left on unattended premises are left entirely at the hirers risk.

I will not be held responsible for any delays because of circumstances beyond my control. This includes adverse weather, acts of theft.

The collection of floral’s is entirely at your own risk. Items will be packed suitably for transport based on my premium or standard choice agreed by you and care instructions will be given. Items should be inspected upon collection and any issues raised before the items leave our premises. I will not accept any responsibility for them after they have left my care.

Delivery/set up and clearance may be available from us at an extra charge. For full set up customers any issues or shortages must be raised within 30 mins of delivery for us to have time to rectify the issue.


I may require a security deposit upon payment of the final balance. This payment must be paid by bank transfer, or cash before the goods are taken from me or delivered by me. If you do not make this payment no hire items will be released or delivered. The security deposit will be returned within 7 days of the event unless one of the following occur…

Shortages or damages: These will be charged at the full replacement value of each item. Linen may be returned soiled for me to launder, however any permanent stains or damages to linens such as food, drink, ink, mud, crayons, pulls in the fabric, tears, wax stains or burns will attract a replacement charge.

Failed collections and returns due to items not being ready for us at the venue for me to collect will attract an extra collection charge. Please make sure all items are left in the agreed place for me to collect.

Failed collections or returns by the hirer may attract a £20 charge. I may also charge the hire fee again if you have had the items in your possession longer than the hire period stated on the booking form. In cases where I must cancel a future booking due to you returning the items late,  I will also deduct any additional costs incurred from the security deposit and any costs in respect of loss of business.

All orders must be returned to me at the address specified on the booking form. All orders must be returned to me personally. I will not accept responsibility for any orders left on my premises unattended or left with any individuals not employed by or approved by Bradgate Flowers. Goods must be returned in the containers that they were received in, including cardboard boxes and plastic tubs. The loss of containers may be charged for and deductible from the security deposit to cover the cost of replacement.


I do not accept any liability for any damage or injury arising from the use or attempted use of candles provided by us.

I will not be held responsible for any injury or damage to persons or property however sustained, arising from any goods under hire. The hirer will be responsible for making sure all items are displayed and fitted correctly and safely to prevent damage or injury. I shall be under no liability arising from neglect, will-full damage, abnormal usage conditions or failure to follow my instructions.

Clients leaving bad or negative feedback regarding a booking or cancelled booking which has a negative impact on my business without a just reason, or reasonable time to resolve any issues will be in breach of this contract. I will take legal action to regain all potential loss of business. this includes social media,  magazine/media publications or forum.