FAQ'S!
Here you will find answers to our frequently asked questions, also for your convenience there is an online form you can complete, if there is anything I have not covered, please feel free to contact me and ask a question.
A FEW FAQS ABOUT "HOW I WORK AND HOW DO YOU BOOK"!!
DO WE WORK ON AN EXCLUSIVE OR COLLABORATIVE
BASIS?
Being totally honest, we believe in one supplier for all your floral & prop requirements. There will be no duplicate cost and less suppliers for you to manage.
When booking our services we will provide everything required for your special day. We have a huge range of props, vessels and finishing touches that will bring everything together perfectly. If there is something that we do not hold in stock we will source it for you.
HOW CAN I GET A QUOTE?
Firstly, Please make contact by phone or email to check if your date is available and that we cover your venue and delivery addresses. If we are available, we ask that you download, complete and email across the wedding questionnaire just below! Once received, a totally bespoke and detailed proposal will be created for you to consider, this will be based on the information provided on the form, so it is essential that you provide as much detail and information as possible at this stage. Once you have received your proposal and are happy that it works for you and your budget, and would like to book our services, we will request that you pay at least the booking fee of £100 to secure your date in our diary. Once this has been received we can then arrange a consultation to have a chat about the proposal and make any adjustments you may require.
For smaller budgeted weddings £500 to £999, we now only offer quotes via email and include one phone consultation, and on going email support. Unless you would be happy to pay an in person consultation fee of £50 (this will count towards your final payment) .
For larger budgeted weddings £1000 and over, we offer an emailed quote, one in house consultation, ongoing email support, and one telephone consultation if required. Where additional consultations are required, we charge £50 there after and this would be added to your final balance.
I WANT TO SAVE THE DATE, BUT DO I HAVE TO CHOOSE MY ORDER YET?
Not to worry here as we offer a save the date facility, so if you want to work with us but you don't quite know what you want at this stage, saving the date is the perfect way to secure us without any pressure to lay further payments down, especially when you are unsure of what you need. Our save the date fee is currently £100 and is non refundable. This is not an additional charge and will be applied against your final balance. If we are requested to hold a date we would expect to receive the save the date payment within 48 hours of request, should this not be received any requested date will be released, sorry but there are no exceptions to this.
DOES BRADGATE FLOWERS HAVE A MINIMUM ORDER REQUIREMENT?
Yes we do! In the past we have tried very hard to accommodate most budgets, with increasing production & import costs, plus minimum order requirements implied by fresh flower suppliers, we have had to impose a minimum order value of £500 for fresh flowers excluding premium packaging and delivery fees, this does not affect orders made with silk flowers, as these can be purchased on an as needed basis with no waste incurrance.
DO I HAVE TO PAY A DEPOSIT/RETAINER ON MY ORDER?...
Yes, there is an initial £100 booking fee or save the date fee, then once you have decided on your choices, a 40% deposit applies to all orders. This percentage is based on your net order value after the initial save the date fee has been paid. Any special order items that you have requested and agreed will need to be paid in advance to guarantee the cost and availability. Full details are set out in our Booking conditions & Contract of service which can be emailed to you on request in advance of committing to book...
Table of cost breakdown example below;
Order value of £1000
Less booking fee £100 ( non refundable in the event of cancellation)
Net order value £900
less 40% deposit (plus any amount for special order requirements if applicable) of net £360 ( where costs may already have been incurred, a proportion or all may not be refundable)
Leaves a balance of £540 due 6 weeks prior to wedding date
WHATS INCLUDED IN MY QUOTE?...
Your personal quote will be transparent, with every section applicable to your order clearly priced, prices quoted sometimes include the setting up and dismantling of your wedding/event venue unless otherwise stated.
IS DELIVERY FREE ?...
Unfortunately not! Delivery is charged at £1.00 per mile each way from LE60AE, this minimal charge is to cover fuel cost/vehicle wear and tear and time spent on the road.
WHAT HAPPENS IF WE BREAK OR LOSE SOMETHING ?
Usually we will require a refundable damage or lost fee dependent on the nature of the hired item, this fee is currently a minimum of £100 dependent on the nature/value of the hired items, and will be included in your table of costs if applicable. Any damage or loss will be charged at the retail replacement cost plus 20% handling fee, any balance in credit will be refunded.
WHEN DO YOU REQUIRE FINAL PAYMENT ?
Final payment is required 6 weeks prior to your event,
your order can be increased after this payment but unfortunately not reduced as your flowers will have been ordered to full fill your wedding.
ARE TERMS AND CONDITIONS APPLICABLE TO ANY BOOKING ?
Yes my terms and conditions can be requested at any time and these will also be emailed to you along with any proposal issued, for your convenience they can also be accessed here
Ready to book ! please contact us on 07561 175705 during our office hours of 9am to 5pm to enquire if your date is available.