FAQ'S!

 

Here you will find answers to our frequently asked questions, also for your convenience there is an online form you can complete, if there is anything I have not covered, please feel free to contact me.

 

A FEW FAQS ABOUT "HOW DO WE BOOK"!!

We offer a save the date facility, so if you want to work with us but you don't quite know what you want at this stage, saving the date is the perfect way to secure us without any pressure to lay further payments down. Our save the date fee is currently £100 and is non refundable. This is not an additional charge and will be applied against your final balance.  If we are requested to hold a date, we would expect to receive the save the date payment within 24 hours, should this not be received any requested date will be released, no exceptions.

DOES BRADGATE FLOWERS HAVE A MINIMUM ORDER REQUIREMENT?

In the past, I have tried very hard to accommodate most budgets, with increasing import costs and minimum order requirements implied by my fresh flower suppliers, I have had to impose a minimum order value of £250 for fresh flowers, this does not affect orders made with silk flowers, as these can be purchased on an as needed basis with no waste factor.

HOW CAN I OBTAIN A QUOTE?

For smaller budgeted weddings £250 to £999, we now only offer quotes via email unless you are happy to pay a consultation fee of £25 (which counts towards your booking fee if you place an order).

For larger budgeted weddings £1000 and over, we offer both email quotes and an initial free in house consultation, ongoing emails and one telephone consultation if required.  where additional consultations are required, we charge £25 there after.

DO I HAVE TO PAY  A RETAINER ON MY ORDER?...

Yes, once you have decided on your choices, a 50% booking fee applies to orders valued at £999 and below, or 25% booking fee on orders with a value of £1000 or over.  This percentage is based on your total order value and covers any special order items that you have requested and agreed to that needs to be secured to guarantee availability.

WHATS INCLUDED IN MY QUOTE?...

Your personal quote is transparent, completely itemised and prices quoted include the setting up and dismantling of your wedding/event venue unless otherwise stated. 

 

IS DELIVERY FREE ?...

 

Unfortunately not! Delivery is charged at 75p per mile each way from LE60AE, this minimal charge is to cover fuel cost/vehicle wear and tear.

 

WHAT HAPPENS IF WE BREAK OR LOSE SOMETHING ?

 

Usually, we will require a refundable damage or lost fee dependent on the nature of the hired item, this fee is currently £100, and will be included on your order if applicable. Any damage or loss will be charged at the retail replacement cost plus 20% handling fee any balance in credit will be refunded.

 

WHEN DO YOU REQUIRE FINAL PAYMENT ?

Final payment is required 4 weeks prior to your event,

your order can be increased after this payment but unfortunately not reduced as your flowers will have been ordered to full fill your wedding.

ARE TERMS AND CONDITIONS APPLICABLE TO ANY BOOKING ?

Yes my terms and conditions can be requested at any time and these will also be emailed to you along with any quote issued they can also be found here

Ready to book ! please contact me on 07561 175725 during our office hours to enquire if your date is available.