FAQ'S!

 

Here you will find answers to our frequently asked questions, also for your convenience there is an online form you can complete, if there is anything I have not covered, please feel free to contact me.

 

A FEW FAQS ABOUT "HOW DO WE BOOK"!!

I WANT TO SAVE THE DATE, DO I HAVE TO CHOOSE MY ORDER YET? 

Not to worry here as we offer a save the date facility, so if you want to work with us but you don't quite know what you want at this stage, saving the date is the perfect way to secure us without any pressure to lay further payments down especially when you are unsure of what you need. Our save the date fee is currently £100 and is non refundable. This is not an additional charge and will be applied against your final balance.  If we are requested to hold a date we would expect to receive the save the date payment within 24 hours of request, should this not be received any requested date will be released, sorry but there are no exceptions to this.

DOES BRADGATE FLOWERS HAVE A MINIMUM ORDER REQUIREMENT?

Yes we do! In the past I have tried very hard to accommodate most budgets, with increasing import costs and minimum order requirements implied by fresh flower suppliers, I have had to impose a minimum order value of £300 for fresh flowers excluding premium packaging and delivery fees, this does not affect orders made with silk flowers, as these can be purchased on an as needed basis with no waste factor.

HOW CAN I OBTAIN A QUOTE?

For smaller budgeted weddings £300 to £999, we now only offer quotes via email unless you are happy to pay a consultation fee of £50 (which counts towards your booking fee if you place an order).

For larger budgeted weddings £1000 and over, we offer both email quotes and an initial free in house consultation, ongoing emails and one telephone consultation if required.  where additional consultations are required, we charge £50 there after. You are welcome to download our pre consultation form here for your convenience

 

 

 

DO I HAVE TO PAY  A RETAINER ON MY ORDER?...

Yes, there is an initial £100 booking fee or save the date fee, then once you have decided on your choices, a 40% deposit applies to all orders.   This percentage is based on your net order value after the initial save the date fee has been paid.  Any special order items that you have requested and agreed will need to be paid in advance to  guarantee the cost and availability. Full details are set out in my Contract of service which can be viewed here 

 

 

 

WHATS INCLUDED IN MY QUOTE?...

Your personal quote is transparent, completely itemised and prices quoted include the setting up and dismantling of your wedding/event venue unless otherwise stated. 

 

IS DELIVERY FREE ?...

 

Unfortunately not! Delivery is charged at £1.00 per mile each way from LE60AE, this minimal charge is to cover fuel cost/vehicle wear and tear and time spent on the road.

 

WHAT HAPPENS IF WE BREAK OR LOSE SOMETHING ?

 

Usually we will require a refundable damage or lost fee dependent on the nature of the hired item, this fee is currently £100, and will be included on your order if applicable.   Any damage or loss will be charged at the retail replacement cost plus 20% handling fee, any balance in credit will be refunded.

 

WHEN DO YOU REQUIRE FINAL PAYMENT ?

Final payment is required 6 weeks prior to your event,

your order can be increased after this payment but unfortunately not reduced as your flowers will have been ordered to full fill your wedding.

ARE TERMS AND CONDITIONS APPLICABLE TO ANY BOOKING ?

Yes my terms and conditions can be requested at any time and these will also be emailed to you along with any quote issued, for your convenience they can also be accessed here

Ready to book ! please contact me on 07561 175725 during our office hours to enquire if your date is available.